Privacy Policy
Effective Date: 10/1/2025
Last Updated: 10/1/2025
1. Introduction
Hudson Sky LLC (“Hudson Sky,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://hudsonsky.com (the “Site”) or use our managed IT services.
Please read this Privacy Policy carefully. By using our Site or services, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not access the Site or use our services.
Contact Information:
Hudson Sky LLC
1890 N Milwaukee Ave STE 1A
Chicago, IL 60647
Email: legal@hudsonsky.com
Phone: +1.312.561.0000
2. Information We Collect
We collect several types of information from and about users of our Site and services, including:
2.1 Personal Information
- Contact Information: Name, email address, phone number, and mailing address
- Account Information: Username, password, and account preferences when you create an account with us
- Communication Data: Records of your communications with us regarding service requests, support tickets, and appointment scheduling
2.2 Automatically Collected Information
- Usage Data: Information about how you access and use our Site, including your IP address, browser type, operating system, access times, and pages viewed
- Device Information: Hardware model, operating system version, unique device identifiers
- Cookies and Similar Technologies: We use cookies and similar tracking technologies to track activity on our Site and hold certain information (see Section 5)
3. How We Collect Information
We collect information through the following methods:
- Directly from You: When you fill out forms on our Site, create an account, request services, or communicate with us
- Verbal Communication: When you provide information in person at our physical location or over the phone
- Automatically: Through cookies and other tracking technologies when you navigate our Site
- From Third Parties: From our service providers who assist us in operating our business
4. How We Use Your Information
We use the information we collect for the following purposes:
- Service Delivery: To provide, maintain, and improve our managed IT services
- Account Management: To create and manage your account, process requests, and provide customer support
- Communication: To send appointment reminders, helpdesk ticket updates, and service-related notifications
- Service Improvement: To understand how users interact with our Site and services to improve user experience
- Security: To protect against unauthorized access, maintain data accuracy, and ensure appropriate use of information
- Legal Compliance: To comply with applicable laws, regulations, and legal processes
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
5. Cookies and Analytics
5.1 Cookies
We use cookies and similar tracking technologies to track activity on our Site. Cookies are files with a small amount of data that may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.
5.2 Google Analytics
We use Google Analytics to help us understand how visitors use our Site. Google Analytics collects information such as how often users visit our Site, what pages they visit, and what other sites they used prior to coming to our Site. We use this information to improve our Site and services. Google Analytics collects only the IP address assigned to you on the date you visit our Site, rather than your name or other identifying information.
For more information about Google Analytics, please visit: https://www.google.com/policies/privacy/partners/
6. SMS/Text Messaging Program
6.1 Program Description
Hudson Sky offers an SMS/text messaging program for appointment reminders and helpdesk ticket updates. This is a low-volume messaging service designed to keep you informed about your service appointments and account notifications.
6.2 Opt-In Process
When you register with Hudson Sky for the first time or update your account information, you may be asked if you would like to opt in to receive SMS messages. Opt-in may occur:
- In person at our physical location (1890 N Milwaukee Ave STE 1A, Chicago, IL 60647)
- Over the phone when you call our office
When you opt in, you will be verbally informed of:
- Message and data rates may apply
- Message frequency may vary
- You can text HELP for support or more information
- You can text STOP to unsubscribe at any time
- Your phone number will not be shared with third parties for marketing or promotional purposes
6.3 10DLC Compliance and Privacy Protection
IMPORTANT: We will never share your mobile phone number or opt-in consent with third parties for marketing or promotional purposes. Your phone number is used solely for the purposes you have consented to: appointment reminders and helpdesk ticket updates from Hudson Sky.
By opting in to our SMS program, you consent to receive text messages from Hudson Sky at the phone number you provided. Consent is not a condition of purchase.
6.4 Message Frequency
Message frequency varies depending on your service appointments and helpdesk ticket activity. This is typically a low-volume service.
6.5 Opt-Out Instructions
You may opt out of receiving SMS messages at any time by texting any of the following keywords to our number: STOP, END, QUIT, CANCEL, UNSUBSCRIBE, UNSUB, or ARRET.
Upon opting out, you will receive a confirmation message: “You have successfully opted out of SMS messages from Hudson Sky. You will receive no further messages. To opt back in, reply SUBSCRIBE. Msg & data rates may apply.”
6.6 Help Information
For assistance or more information about our SMS program, text HELP to our number or contact us at legal@hudsonsky.com or +1.312.561.0000.
6.7 Costs
Message and data rates may apply based on your mobile carrier’s plan. Please contact your mobile carrier for details about your messaging plan.
6.8 Supported Carriers
Our SMS program is supported by all major U.S. carriers. If you have questions about compatibility with your carrier, please contact us.
7. How We Share Your Information
We may share your information in the following circumstances:
7.1 Service Providers
We may share your information with third-party service providers who perform services on our behalf, including:
- Email and Communication Services: Microsoft 365, Sendgrid
- SMS Services: Twilio
- Payment Processing: Alternative Payments
- Analytics: Google Analytics
These service providers are contractually obligated to use your information only to provide services to us and are prohibited from using or disclosing your information for any other purpose.
7.2 Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court, government agency, or law enforcement).
7.3 Business Transfers
In the event of a merger, acquisition, reorganization, bankruptcy, or sale of assets, your information may be transferred as part of that transaction.
7.4 With Your Consent
We may share your information with third parties when we have your explicit consent to do so.
We do not sell, rent, or share your personal information with third parties for their direct marketing purposes.
8. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of data in transit and at rest
- Regular security assessments and updates
- Access controls and authentication procedures
- Employee training on data protection
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.
9. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.
10. Your Privacy Rights
10.1 General Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information (subject to certain exceptions)
- Object to or restrict certain processing of your information
- Opt out of marketing communications
10.2 California Residents (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
- Right to Know: You have the right to request information about the categories and specific pieces of personal information we have collected about you, as well as the categories of sources from which the information was collected
- Right to Delete: You have the right to request deletion of your personal information, subject to certain exceptions
- Right to Opt-Out: You have the right to opt out of the sale of your personal information. Note: Hudson Sky does not sell personal information.
- Right to Non-Discrimination: You have the right not to receive discriminatory treatment for exercising your CCPA rights
To exercise these rights, please contact us at legal@hudsonsky.com or +1.312.561.0000.
10.3 Illinois, Wisconsin, and Florida Residents
We comply with all applicable state privacy laws in Illinois, Wisconsin, and Florida. If you have questions about your rights under state law, please contact us.
11. Children’s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete such information from our systems.
12. Third-Party Links
Our Site may contain links to third-party websites or services that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policy of every site you visit.
13. International Data Transfers
Your information may be transferred to and maintained on servers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. By using our services, you consent to the transfer of your information to the United States and other countries where we operate.
14. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top of this policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
For significant changes, we may provide more prominent notice, such as sending you an email notification or posting a notice on our homepage.
15. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
Hudson Sky LLC
1890 N Milwaukee Ave STE 1A
Chicago, IL 60647
Email: legal@hudsonsky.com
Phone: +1.312.561.0000
16. Consent
By using our Site or services, you consent to this Privacy Policy and agree to its terms.
For Terms and Conditions, please visit: https://hudsonsky.com/terms-and-conditions/
